No assistance at all

No assistance with regards to opening our account, after we told them that we had tenants that didn't pay rent for 2months, then we moved back into our property and tried to catch up on the arrears, then we only had one income for almost 3 months because I was on maternity leave with no income. I only went back to work from 1 Nov 2018. We've been trying to get them to open the account since 31 Oct 2018, to enable us to buy prepaid electricity as we don't have any electricity at home. We paid R1500 on the account and asked 4 different supervisors in the accounts department to assist with opening the account to buy electricity. We've got a 2month old baby and a 3 year old toddler, who needs have electricity at home. We've also got a fridge en freezer full of food, that will go off because no one is helping us with opening the account. We've been waiting since Friday morning(2 Nov) for the Supervisor to get back to us on opening our account. After numerous attempts we are still struggling to get a hold of him. It's as if they just don't care that we've got 2 small children at home and paid the maximum that we had, because that was all we had left. We just want to buy electricity and we told them that were busy making a plan to get the account up to date. Who can we speak to in order to open our account just to buy electricity?