1 reviews | Active since Mar 2022
Wrongful Harassment: Chasing the wrong number and chasing the wrong person/people
MBD has been harassing my teenage child for well over a year. His phone number clearly is one which was seemingly previously used by one (or more) ********s before he got it with his new phone and sho*****ued (and fully RICA-compliant) SIM card over three years ago! Once I became aware of the regular SMSs and phone calls, in March this year, I emailed MBD and their "SMS" response told him to "delink" his phone by clicking on a link in the SMS. Not a chance that anyone in our family is going to click on some sketchy SMS web link from what appears to be a highly ***** company with some really questionable business practice! MBD clearly has no proper administrative systems in place because they would have been able to work out that the phone number (which became my child's three years ago) no longer belonged to the person/s MBD were looking for. They have continued harassing my child with SMSs and phone calls right up till yesterday. So far nothing today, but I have emailed them again and again, without anything like a reasonable response. I want to report them for harassment. None of us in our family owe any money (other than standard monthly up-to-date payments for normal goods and services) and this is most unwelcome and unreasonable wrongful harassment! The one person from MBD who called told me that they could not delink the number themselves (for goodness sake)! I am so angry! My advice to anyone who is experiencing the same harassment is to just straight out report them - i.e. file a complaint with the Information Regulator in terms of the POPIA. This is my next step if MBD refuses to comply with my demand to leave my child alone! My child's phone number is not linked to ANY people who owe money! Full STOP! The more people who complain of this sort of harassment from this sort of company the sooner their nonsense can stop. Reading the reviews from people whose rights are being infringed in other ways by this company make my blood freeze! We have the liberty of simply getting a new sim-card for my child (with the hassle of RICA, etc.) while many others really are having major trouble with this bunch!
Goodness me!
Goodness me!
Thank you for bringing your matter to our attention we sincerely apologies for the inconvenience caused by the calls and sms's received from our offices. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer
MBD
Thank you for bringing your matter to our attention we sincerely apologies for the inconvenience caused by the calls and sms's received from our offices. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer
MBD
I am fascinated (seriously fascinated) that my query was "logged" on 13 April, when actually I first contacted MBD aka Transaction Capital aka MBD inc on 10 March via email (the full thread of my email is available to all your personnel, Lucia and Patricia and Zukiswa and Yvonne and everybody!!) about my child's telephone number being used as a target for harassment. So it takes going public on platforms such as Hello Peter and Legal Talk SA and so on, before your company responds to reasonable requests? I shall give that information out in future then too, wherever I see people having problems with your company's "business model".
Most appreciate the information.
A simple: "we will remove the phone number from our records" (with no further calls/SMSs) on 10 March would have saved everybody a whole lot of time and trouble, wouldn't it? But then, I wouldn't know what I do now, so I consider it to have been a rather intriguing (albeit disturbing) look into the "operations" of a financial underbelly. Hardly surprising that your company keeps attempting to rename itself.
Bye bye.
I am fascinated (seriously fascinated) that my query was "logged" on 13 April, when actually I first contacted MBD aka Transaction Capital aka MBD inc on 10 March via email (the full thread of my email is available to all your personnel, Lucia and Patricia and Zukiswa and Yvonne and everybody!!) about my child's telephone number being used as a target for harassment. So it takes going public on platforms such as Hello Peter and Legal Talk SA and so on, before your company responds to reasonable requests? I shall give that information out in future then too, wherever I see people having problems with your company's "business model".
Most appreciate the information.
A simple: "we will remove the phone number from our records" (with no further calls/SMSs) on 10 March would have saved everybody a whole lot of time and trouble, wouldn't it? But then, I wouldn't know what I do now, so I consider it to have been a rather intriguing (albeit disturbing) look into the "operations" of a financial underbelly. Hardly surprising that your company keeps attempting to rename itself.
Bye bye.
We thank you for your response and deem this matter as having been amicably concluded.
Kind regards COMPLAINTS OFFICER
MBD
We thank you for your response and deem this matter as having been amicably concluded.
Kind regards COMPLAINTS OFFICER
MBD
Waiting for an answer ...
Waiting for an answer ...
Still waiting for your response ... Although I am pretty sure that I know what the answer might be. I want to hear directly from your company.
Still waiting for your response ... Although I am pretty sure that I know what the answer might be. I want to hear directly from your company.
Still waiting for Zukiswa or Lucia or Patricia or Yvonne to get back to me with the results of their "investigation". The administrative systems of this company must be in COMPLETE disarray if it takes so long to find out what is going on. Wow!
Still waiting for Zukiswa or Lucia or Patricia or Yvonne to get back to me with the results of their "investigation". The administrative systems of this company must be in COMPLETE disarray if it takes so long to find out what is going on. Wow!