1 reviews | Active since Jul 2017
Wrong Person
<p>I started receiving sms's from them stating that i have an MTN account in arrears a few months ago, I contacted them with the reference number received after which they confirmed that they have the wrong details on the system. The lady updated the system and assured me all is sorted, a week later i received a threatening SMS insisting that i pay immediately. I phoned them again and the story was the same as the first time, system again updated and I was assured that it wont happen again. Till the next Wednesday anyway. Again same story, at this point I was getting pretty annoyed and phoned them again. I asked to speak to someone in management who could assist me as I was fed the same story as previous (We just need to update the system and it wont happen again)</p> <p>The call centre clerk didnt know where the manager was and put me on hold, after about 5 mins I lost my patients and hung up</p> <p> </p> <p>Im still receiving weekly SMSs, some reminders and some threats. Im hoping posting on here will get this resolved as its extremely irritating</p>
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC
Best regards,
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC
Best regards,
Dear Sir/Madam
With reference to your query logged on the 13 July 2017.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC
Best regards,
Dear Sir/Madam
With reference to your query logged on the 13 July 2017.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC
Best regards,
