LVdW
Louis Van der Walt

1 reviews | Active since Jan 2022

05 Jan 2022, 09:41

Wrong number harassment

I keep on receiving calls (robo calls, calls that drop as soon as I answer, and calls from actual people) with regards to an outstanding account. I have explained numerous times that I am not the person they are looking for and that they are calling the wrong number, the person who created the account probably gave a random number (which is mine) because I have no connection to the person or company I am phoned about. I have listened and explained on multiple occasions that I am not the "Mr America" they are looking for, neither have I ever had a Truworths account, but the harassment continues.

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Replies (2)
MBD
MBD's reply06 Jan 2022, 11:02
Official
Dear Louis Van der Walt 

We acknowledge receipt of your complaint raised herein. We apologies for the inconvenience caused. Kindly be advised that  we are attending to the matter, we will revert to you shortly. 

Kind regards, 
Complaints Officer
MBD
MBD
MBD's reply22 Apr 2022, 10:02
Official
 Dear  Louis Van der Walt ,

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided. The matter has been addressed and resolved amicably.  Kind regards COMPLAINTS OFFICER MBD