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Ivonne N

1 reviews | Active since Nov 2018

02 Nov 2018, 13:39

WORST SERVICE EVER-RATHER NO SERVICE AT ALL

For three weeks I have been trying to get a statement for my Housekeeper, because they keep on phoning her to pay an amount, but we have no idea what the balance is that she owes. Every time I phone they tell me it takes 48hours....it has now been three weeks and many phone calls later I still have not received a statement. In the meantime they have phoned my Housekeeper twice to pay R 1500.00 immediatley. Dont know what more to do to get a statement...gone on their website and sent e-mails but to no awail.......

0
Replies (3)
MBD
MBD's reply02 Nov 2018, 13:58
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MBD
MBD's reply09 Nov 2018, 09:50
Official
Dear Sir/Madam
 With reference to your query logged on the 02 November 2018. In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.   Kind regards COMPLAINTS OFFICER 
 MBD Credit Solutions (Pty) Ltd. 
IN
Ivonne N's update09 Nov 2018, 10:45
Reviewer Update
I have not received any correspondance from MBD.....And please make sure of your facts, my 1st query was on rhe 15th of October 2018 not the 1St of November 2018...so here I am still not any further....when where you going to send a statement?