SD
Sadie D
1 reviews | Active since Nov 2023
29 Nov 2023, 13:19
Worst service ever!
I payed my account I have with MBD, made a mistake with the reference number, I need the payed up letter. I have send emails to Phindile Mncwangi, banking@customerservice, Tshepisom and queries@mbd. I have phoned ***, ***, ***and *** and no one answered me on emails if the phone calls is answered the phone is being put down in my ear... What type of business are you running?
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Replies (2)0
Replies (2)
MBD's replyOfficial
29 Nov 2023, 13:39Dear Sadie Dempers
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer
MBD
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer
MBD
MBD's reply29 Nov 2023, 13:39
Official
Dear Sadie Dempers
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer
MBD
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer
MBD
MBD's replyOfficial
12 Jan 2024, 16:29Dear Sadie Dempers,
With reference to your query logged on 1 December 2023 at 10:58am.In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind Regards,
Complaints Officer
MBD
With reference to your query logged on 1 December 2023 at 10:58am.In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind Regards,
Complaints Officer
MBD
MBD's reply12 Jan 2024, 16:29
Official
Dear Sadie Dempers,
With reference to your query logged on 1 December 2023 at 10:58am.In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind Regards,
Complaints Officer
MBD
With reference to your query logged on 1 December 2023 at 10:58am.In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind Regards,
Complaints Officer
MBD