Worst service

I'm very disappointed with the service or should I say with the service I did not get from mbd. On the 10th of February I called mbd to get their account so I can pay off my thruworths acc and the consulted who was assisting advice that I paid online it will reflect immediately and they will send me a paid up letter. I gave the Lady my card number and ccv number the transaction went thru but she said it was not reflecting on their side I must wait for 2 days and I waited I called them again they asked me to send POP to their manager Nicholas Dlamini but still never got any reply or feedback from him and I've been calling them since all they do is sending me payment reminder every day and getting calls every time I have to explain my self to their consultants and I never get help I sent emails to Nicholas Dlamini, Jane khumalo and Martin but none of them was able to assist me. Worst service ever can not get help even from management, consulted always hanging phone on.