Worst service and utterly rude.

Hi,

I've had terrible service from this company and all I needed is to change the debit date.

Just today, I've had to call 3 times only for the same agent to answer and drop the call at each instance.

On the first instance, he asked for an account number, I didn't know this and he took my ID number after which he seemed very reluctant to help and spoke in a louder voice as if to demand his account ID. When I asked if he was able to check my debits using the info he just took, he dropped the call abruptly. He repeated this for next 2 attempts after only greeting this time.

I have no clue what his name was but he sounded like an Indian individual based on accent.

I'd like to see some action taken because I'm paying on a monthly basis whilst this ridiculous service is being offered. I've never had to call but the moment I did, their worst is on display.

Please advise.