LN
Leonie N

1 reviews | Active since Nov 2017

27 Nov 2017, 10:21

Worst Service

We have had an experience with MBD with regards to an outstanding Telkom account that we have settled and sent through numerous communications with the proof of payments and yet no resolution on the matter. They call members of the family and refuse to give any details and call at the worst possible times late at night or over weekends. Even when phoning them they cannot assist you to get the matter resolved and the staff are the most unhelpful people although not scare to harass you with phone calls and messages but no further assistance to resolve the matter when you do what is expected of you!!!!!!! Pick up your customer service guys!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (2)
MBD
MBD's reply27 Nov 2017, 11:10
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

Best regards,

MBD
MBD's reply04 Dec 2017, 13:45
Official

Dear Sir/Madam

With reference to your query logged on the 27 November 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

Best regards,