1 reviews | Active since Nov 2016

03 Nov 2016, 10:36

Worst service

<p>I know my account was handed over when I was unemployed and I don't have a problem paying what I owe now that I am working. I've been paying well in-store at Woolworths without a problem but for the past two months I am receiving calls that I haven't paid, really now? I have sent an e-mail to ********** and no one is getting back to me. I PAID and what happened to statements? Your calls are cut short due to high volume of calls.</p> <p>People get to the bottom of this I want to finish paying the account and the people who are calling are giving me wrong e-mail addresses. I am losing my mind trying to provide proof of payment. Sad thing is that you contact me when you want to but I can't get hold of you.</p>

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Replies (2)
MBD
MBD's reply03 Nov 2016, 12:14
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MBD
MBD's reply11 Nov 2016, 13:38
Official

Dear Sir/Madam

With reference to your query logged on the 03 November 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC