Worst Customer Service

I have been trying to two weeks straight to firstly get feedback on my Capetic account that was handed over to this company. I am unable to see the mentioned account on their customer portal yet it still reflects on my credit profile. Different agents have given me different responses on the odd occassions when I did manage to get through to their customer care line. I was told by one agent that the debt prescribed so I need to send an email to the queries mailbox requesting the said debt prescription letter. Multiple calls and lies even referrals back to Capetic over two weeks has left me fuming because no one actually assists. They also tend to drop the line so easily after you've waited on the line for an hour!