VS
Valerie S

1 reviews | Active since Dec 2017

01 Dec 2017, 15:56

WILL NOT REMOVE MY NUMBER FROM THEIR COLLECTIONS LIST

WOOLWORTHS HAVE HANDED OVER ANOTHER CUSTOMER FOR COLLECTION AND SOMEHOW HAVE MY CELL PHONE NUMBER. I HAVE NEVER, AND I CAN ASSURE YOU AFTER THIS EXPERIENCE, I WILL NEVER OWN A WOOLWORTHS ACCOUNT. EVERY TIME I CONTACT MBD THEY TELL ME THEY HAVE REMOVED MY NUMBER FROM THE SYSTEM ONLY TO HAVE THEM SEND ME SMS MESSAGES A WHILE LATER. THIS LAST TIME I CONTACTED THEM ON 27TH NOVEMBER AND WAS PROMISED MY CELL NUMBER WOULD BE REMOVED. SUBSEQUENTLY I RECEIVED A FURTHER SMS ON 30TH NOVEMBER AND AGAIN TODAY, 1ST DECEMBER. I AM SICK AND TIRED OF THEIR USELESS INEFFICIENCY. IF THIS CONTINUES I WILL ALSO BE REPORTING WOOLWORTHS ON HELLOPETER.

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Replies (2)
MBD
MBD's reply04 Dec 2017, 08:19
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MBD
MBD's reply06 Dec 2017, 15:50
Official

Dear Sir/Madam

With reference to your query logged on the 04 December 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.