What You Don't Know Will Hurt

I had a debit account with virgin active with which due to financial issues couldn't be paid and got handled by MBD. Someone contacted me and i agreed to settle a fee at the end of each month to sort out the outstanding fees. The months went on and its been almost 2 years now. i only found out recently that i have been charged for a daily sms to remind me to pay, which is totally useless to me as it is a debit order. i called a few times to have those sms's cancelled as i was being charged and then to only find out that every call i make to them i use my airtime and get charged on top of that. How's that for double billing. i requested a statement also many times but never received one. Funny enough when its about the money they have my email address but to reconcile my account it magically disappears. It's pathetic that they keep all this information from you in the beginning and ***** your money when you trying your best to settle an account only to realize that the account total only but increases every month. I guess that's the only way they can make money to pay for the *********** and illiterate staff that work there.