1 reviews | Active since Dec 2021
Vodacom outstanding amount
I was contacted by MBD attorneys consultants in September 2021 and they told me that I have an outstanding amount with Vodacom, which when I asked what it is for I was told is a cancelation fee. I then told them that I have settled all the amounts owed by me to Vodacom and I was told by Vodacom consultants when I paid my last payment that the contract will be canceled. I also called Vodacom to confirm that indeed the contract was canceled after I settled the account a few days later, Vodacom never made me aware that there were any amounts that I needed to pay or outstanding in March 2021 when I settled the account. I was then surprised to receive an email 6 months later from MBD attorneys that I owe Vodacom a cancelation fee. I called and emailed MBD attorneys disputing any amounts that I apparently owe Vodacom and I was told that they will investigate the matter, however to date I haven't received any feedback. Please kindly assist me with this matter as now they are harassing me (MBD attorneys consultants) as they are calling me every week, when I pick up they hang up and the said amount on the statement keeps increasing every week.
We acknowledge receipt of your query raised the matter is receiving our attention and it has been referred to our client for investigation and further instruction. We will revert to you on receipt of feedback.
Kind Regard,
Complaints Officer
MBD
We acknowledge receipt of your query raised the matter is receiving our attention and it has been referred to our client for investigation and further instruction. We will revert to you on receipt of feedback.
Kind Regard,
Complaints Officer
MBD
I must admit that am highly disappointed 😥 by the poor service that I received from MBD after it was written here that they will be an "investigation and further instruction" I quote.
I received feedback from Gontse Tongwane on the 22/12/2021, where he/she was notifying me that the amount that is owed was am outstanding balance on Vodacom records. I rep**** the same day explaining that I was granted a 20% discount by Vodacom hence that amount was not paid, so am surprised that Vodacom is saying am owing that amount. I even attached invoices that shows that I don't owe Vodacom anything however to date I haven't received any feedback from her/him. Instead I received another letter from MBD indicating that I owe them money. I really need this harassment to stop as no one tried to contact me to hear my side of the story however this letters are pushed on my face saying that they can't reach me while they have my email address and phone numbers.
I really need this issue to be resolved as it has been ongoing for far to long now.
I must admit that am highly disappointed 😥 by the poor service that I received from MBD after it was written here that they will be an "investigation and further instruction" I quote.
I received feedback from Gontse Tongwane on the 22/12/2021, where he/she was notifying me that the amount that is owed was am outstanding balance on Vodacom records. I rep**** the same day explaining that I was granted a 20% discount by Vodacom hence that amount was not paid, so am surprised that Vodacom is saying am owing that amount. I even attached invoices that shows that I don't owe Vodacom anything however to date I haven't received any feedback from her/him. Instead I received another letter from MBD indicating that I owe them money. I really need this harassment to stop as no one tried to contact me to hear my side of the story however this letters are pushed on my face saying that they can't reach me while they have my email address and phone numbers.
I really need this issue to be resolved as it has been ongoing for far to long now.
We acknowledge receipt of your query raised the matter is receiving our attention and it has been referred to our client for investigation and further instruction. We will revert to you on receipt of feedback.
Kind Regard,
Complaints Officer
MBD
We acknowledge receipt of your query raised the matter is receiving our attention and it has been referred to our client for investigation and further instruction. We will revert to you on receipt of feedback.
Kind Regard,
Complaints Officer
MBD
