VODACOM and MBD Attourneys - do you have any educated senior management one can talk to??

After my previous complaint I contacted MBD attorneys to whom I had been handed over to.

There the call centre lady said she will send me the banking details for the account that has doubled due to legal charges. Now I have received nothing - so now legal costs are going to be added on for the new month since a detail as small as sending me a banking detail email is too much or technical due to a complete breakdown of service delivery.

I am supposed to speak to a Friedah for a paid up letter on ********** 732. But I cant - I cant get banking details to pay for a bill I should not have. and its logged with the credit bureau.

I have had it up to here. I need to speak to a senior manager and not call centre staff with limited functional attributes other than demanding money lik a robot.