Virgin active

Hello there

As a first year student I opened a virgin active Greenacres account back in 2015. A guy from virgin active came to our student accommodation and a few of us signed the papers and the agreement contract with virgin active

I used the facilities and ended up having a financial struggle towards the end of the year and was owing for 3 months which was a debt of less than 1k. The following year my account was given to MBDC Attorneys and I made an arrangement with them to pay an ammount of R100 every month, sometimes they would withdraw double and sometimes I wouldn't paid but I still paid for several months enough to pay atleast half of the debt. 2017 came and I made an agreement with MBDC to still pay R100 monthly that year. MBDC sent me an email with the amount I owed and I was shocked I still owed that amount but I've paid so much, they then sent me another email with showed a different amount that I owed which was double the amount of the previous email. I was so confused as to how this is possible. I thought it was a glitch and just continued paying for several months and eventually I realised that surely I have paid my debt off I tried to explain to the callers who started to harass me that how can I was sent two different emails with two different amounts, they couldn't explain. A lady then called and explained that I had opened two accounts, I told her no that's impossible, why would I even do that? She explained to me a virgin active account belonging to a Aphiwe Kohli had my banking details written down, I told her no I never gave Aphiwe permission to write down my banking details, I'm a struggling student myself why would I agree to pay for another person's account? That doesn't make sense. Aphiwe Kohli was my housemate and I told her I will speak to Aphiwe about this. I know Aphiwe opened an account at virgin active but he never set foot inside the gym but is still owing cause he never paid the cancelation fee after signing the contract, he is owing for about 8 months as a result.

Another caller explained to me I was actually owing for 3 accounts, 3??? How is that even possible. I raised questions where the money I paid went and the caller explained that every amount I paid went towards the different accounts, I was furious when I heard this and it explained why my original debt was not changing drastically even though I was paying it off for months.

I gave the callers Aphiwes number and they never bothered to call Aphiwe to pay his debt. Aphiwe denies ever using my bank details to set up his virgin account. Why doesn't MBDC call the account holder and get him to pay when his own contract had his name and phone number?

It's 2020, the harassment continues and some of your callers are very rude and aggressive and don't want to listen Pls be ethical and sort this out, pls!!

Chulumanco Malotana