Virgin Active Account handed to MBD

MBD called me on the 1st of February advising me that my Virgin Active account has been handed over to them for collection, however, on the 2nd of February Virgin Active sent me a text message that read: "Virgin Active: Please accept our apologies. You may have been contacted by our external Collections agency. This was in error, please ignore."

I have been trying to follow-up with both parties regarding this but to this day, no luck. The reference that I was given by Virgin Active is ***8.

Now since MBD does not respond to emails, and their phone line keeps on saying their offices are closed, I'd like for them to confirm if they still have my account open on their end, or if indeed this was a mistake from Virgin Active.

Thier poor customer service is on steroids!!!