NB
Najma Bham-Azam
1 reviews | Active since Nov 2020
17 Nov 2021, 11:17
Virgin Active Account
I settled my account back in 2018 but I still, to this day, receive emails and calls requesting that I ‘resume payment’ on my Virgin Active account. I have spoken to multiple consultants who have each confirmed that my account was settled after checking the history of my payments. They all told me that they will escalate the matter to management but I am still getting harassed by this company. I don’t even know what to do at this point. It’s been 4 years!
Also, this is my second review on this platform about MBD. They waited for about a year and a half before they started harassing me again. I’m guessing that they saw the first review and decided to wait it out. PATHETIC!!
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Replies (1)MBD's replyOfficial
15 Dec 2021, 11:56Dear Ms Bham-Azam
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply15 Dec 2021, 11:56
Official
Dear Ms Bham-Azam
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
