VERY VERY RUDE AND DISRESPECTFUL AGENTS!!

Your call centre agents are very rude over the phone. A certain Indian lady "Rochelle" keeps calling me about payment for my Makro account, and I have asked for banking details which she refuses to send to me. She hung up the phone in my ear when I spoke to her initially. The second time she called me, I asked for the same banking details and then told her how much I can afford at the moment and she refused to listen to me, shouting and getting emotional over the phone.

You have very rude agents that don't understand their purpose and think this is their personal debts.

I have acknowledged my debt and tried to make an arrangement but she refuses to listen to me. I asked to pay a certain fee and she threatened me with legal action.

Please manage your call centre agents' tone and attitude over the phone.