SO
Samu O

1 reviews | Active since Nov 2016

22 Feb 2019, 12:52

Very rude, disrespectful and Unprofessional

Good day

I just called you guys right since I got a text massasage that you will be changing my debit order to the 25th, I wanted to know what it was changed and the lady who picked up the phone call Lindiwe N4 was very rude. I would like you to go the records and check her surname for as I want to lay a formal complaint about her. I called at 12:03 to the number **********

She first told me that she was not the one who changes the debit order which was sarcastic because it's a call center you don't have a designated person speaking to you. She went on talking over me saying I'm picking a fight with her, why on earth will I do that i don't even know her. I told her that I will make sure that I make sure she looses her job because people like her should not be in Customer care as she is rude, abrupt and disrespectful. She had a nerve to bring religion into it saying God will sort me out, who the hell does she think she is?

I am not sure what kind of a circus you guys are running there with someone's company. For the fact that we owe our accounts doesn't you the right to hire ********* and uneducated people to ruin our day. I don't make a call using stones, I call with my money and to be disrespected like that is atrocious and unbelievable.

Do me a favour and cancel that debit order, I'll pay indirectly to your account. I don't want to deal with a bunch of lunatics

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