RP
Rene P

1 reviews | Active since Sept 2016

11 Mar 2021, 12:50

Very Poor staff shouting over a phone call to clients

When making an arrangement with these people, make sure they understand you correctly and that you talk to people that will not shout at you as you are a child. They are very critical and they just add up fees as they like to. The lady named, Naledi was shouting at me on the call as if I am a child. There are better attorneys providing better service and specially during these tough times when you try making arrangements.

0
Replies (2)
MBD
MBD's reply12 Mar 2021, 08:22
Official
Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. 

Kind regards
COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.


RP
Rene P's update18 Mar 2021, 13:52
Reviewer Update
Good day,

Thank you for your response and apology for the employee.
This is what builds a company as one employee makes the company bad with disrespecting a customer.

Thank you.