Very poor staff behavior

Hi I trust all is well on your side. I have the following problem and it seams like nobody at the mdb wants to help. I have sent many emails to mdb regarding my account wanting an statement from the and there staff behavior. They call my this morning again regarding my account that is outstanding. But yet I had made an payment on the 25 th and I had mailed the proof of payment trought to them. When they had contacted me this morning I told them that I am not interested in talking to an consultant but I want to speak to an manager. As no matter what I have to say they don't even give me a chance to speak. The manager or who ever he is then told me I had to make a payment of the full amount yet the sms I got said I didn't honuor my payment of the amount I have paid.

So I sent them an email again with the proof of payment and an pdf file where I had sent them an request for statements with my email address and phone number that was sent last year.

My point that I am going to make out now. Yes sir or Mam I owe money but I don't owe you as an person anything. So when you call me I am going to ask you to respect me as an customer because that is what I am to you. Don't call my personal phone and think you can just speak to me in any way you like to speak.

We all have an right to be treated with respect and I can only re act to the way you are treating me.

I hope to hear from you soon

Kind Regards Christelle Joubert