LM
Lester Müller
1 reviews | Active since Jul 2022
12 Jul 2022, 08:36
Very poor service levels
I am receiving letters of demand via email regarding my Home Choice account. I am not in arrears. When I called in, I was redirected to team manager (Mr Lesabi Ledwaba)- He was not helpful at all as he claimed that his department does not handle these situations. Nobody is prepared to assist and consultants are clueless. They even said that there was a possibility that letter of demand was sent in error.. Very poor service and nobody can resolve this issue.
Helpful (0)
Replies (2)0
Replies (2)
MBD's replyOfficial
12 Jul 2022, 10:46Dear Mr Muller
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply12 Jul 2022, 10:46
Official
Dear Mr Muller
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
LM
Lester Müller's updateReviewer Update
26 Jul 2022, 14:03Hi, after numerous emails , back and forth, MBD is still calling me for arrears. Your consultants are rude, arrogant and cut the calls. Please resolve this immediately as I will have no other alternative to reserve my rights to seek legal recourse on the matter.
LM
Lester Müller's update26 Jul 2022, 14:03
Reviewer Update
Hi, after numerous emails , back and forth, MBD is still calling me for arrears. Your consultants are rude, arrogant and cut the calls. Please resolve this immediately as I will have no other alternative to reserve my rights to seek legal recourse on the matter.