very poor service from Gabriel Manana

<p> </p> <p>I would like to log a complain about one of your very *********** staff Gabriel Manana. i came to your office on the 5/09/2016 to personally produce my proof of payment for my Virgin Active account. i paid this account in September 2015. i kept receiving threatening messages saying i still need to pay you. i sent my proof of payment but still my payment was not allocated which is why i decided to come to your offices in Hyde Park Jan Smuts Avenue. when i arrived there my main reason was to get a paid up letter from MBD. When i arrived i spoke to the receptionist who assisted me very well and called Gabriel Manana who said someone will come down stairs and make a copy of my pop. which they did and the person said i can go they will contact me and i refused as i had already came personal. Then Mr Manana said i must wait 30min for him. Which i did. He said my ref was not clear and went to finance department and they were able to pick up my payment. he said i must write a letter that goes like this "Good day</p> <p> </p> <p>(((May you please assist me with an internal transfer as I made a payment used the wrong reference ( ********** ********** 86) instead of ********** ********** 16, made a payment of R1060.00.</p> <p>Once this is done kindly email me a paid up letter.)))</p> <p> </p> <p>he said i will then receive my paid up letter even though it will not be same say day.when I arrived at work same day I sent him an email he didn’t even bother to say he has received it or not. I call him Friday the 9th Sep he said he will get back to me. Till today he has not said anything to me. All i need from MBD is my paid up letter. you really don’t need people like MR Manana in your company he is not reliable.</p> <p> </p> <p> </p> <p> </p>