Very poor service

As much as you are a collection agency, I believe you are an attorney firm and you still need to look after your customers.

Your receptionist Lebo does not seem to care about what she is doing, no empathy at all. I stayed on the line for over an hour & believe me, I still did not get any help. She needs to get more skills to be proactive. How is it that one holds for over an hour and no one is avaible to assist. You might as well close offices because your service providers are paying you for no service.

I cannot be spending more of the money that I want to settle this debt.