VERY DISSAPOINTED

I asked for a settlement with my Get Bucks account and Virgin Account. I paid both funds to them as requested and they only attended to 1 account which is the Virgin account. everyday I get a call from different agent demanding payment of the get bucks of which I settled on the 19 September 2020. I was always paying R550 to them with a certain reference number and the last day I settled the account I was told they did not receive my settlement amount of which its ridiculous because every month I was paying with the same reference number. I fail to understand as to why all along they used to receive my money and they used to confirm they received my payment but only now they cant see my settlement? I find it very disturbing and I smell a rat in this MBD institute. I have now advised my legal team on this matter to pursue a ***** case against them because I have tried everyone in this company and they all send me from pillar to post. I sent a Proof of payment to Boitumelo and Chumenay and they still did not attend to this matter. its been a month and few days to date nothing is happening.