Very bad service

They have promised me on 11 Novemeber 2022 they will send me my Vodacom paid up letter. I spoke to the legal Department of Vodacom and they put me on a confernece call with the supervisor and both ladies promised me that I will receive my paid up letter on the day and yet I have not received anything. The service is up to **** and I have been waiting more than a week for my letter after a consultant told me I will get the letter within 24 - 48 hours. MBD has not informed.ed Vodacom that my account was paid and MBD told me that they must wait for Vodacom. I have had enough because no one is helping me and making empty promises even the supervisors do not keep to their word.