Very bad, rude call centre agents

Item: MBD
Rating: 1
Author: JAQUELINE G

Everytime one of their agent call me in connection with payment arrangements they are very, very rude and as soon as you tell them you cannot change your arrangement and will be sticking to your current arrangement they become very arrogant and the put the phone down in your ear. I feel I am sticking 100% to my arrangement with them in most cases paying a day or two before agreed time, but gets treated like that every time. What about the people that just stop paying

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Replies (2)

JAQUELINE G's updateReviewer Update

29 Apr 2019, 15:15

Also take note that I've tried debit order payments before, but they are not sticking to the agreement on date of debit order that I agreed apon so that is why I prefer to do EFT payments

JAQUELINE G's update29 Apr 2019, 15:15

Reviewer Update

Also take note that I've tried debit order payments before, but they are not sticking to the agreement on date of debit order that I agreed apon so that is why I prefer to do EFT payments

MBD's replyOfficial

30 Apr 2019, 09:09

Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.

MBD's reply30 Apr 2019, 09:09

Official