Utter disrespect from Sam-MBD Virgin Active agent

I received a call today from an agent by the name of Sam regarding a Virgin active account, I don't have his surname. I was disrepected and insulated by this agent because I couldn't commit to a ptp,he went as far as calling me a failure because I was asked to pay R50 and still could not make that arrangement. He spent a whole 5minutes basically being rude and unprofessional and when he was donedropped the phone in my ear. Is this how your agents are trained to handle objections? Are they trained to insult and be rude immediately they see no hope of getting a ptp? Are they told to make reference and mock a person's credit profile should they not be able to make arrangements?Is that part of your call script perhaps? If the answer is No,I need a superior to listen the call me and tell me why Sam spoke to me the way that he did.