Useless customer service

These people have been calling me every day every chance the got for my Identity account I finally dicided to setttle my account and requested a paid up letter, their service is so pathetic they have been directing my call from one urgent to another telling me I will get it before end of business since the 23rd the worst sinario is today I had to call again spoke to kedibone customer care and I asked to speak to the manager as this should be escalated she gave me a number of someone who is on leave she was supper rude I don't think they get training on customer service she wouldn't even let me finish explaining to her she just asked for contact ID number and tould me to wait 48 hour my 48 hrs was yesterday already it was just a waste of my airtime and I am still waiting for my paid up letter.

I made a cash deposit at fnb and these a debit order that left my account on minus on 22nd when I called to make arrangements for payment the was a lady who assisting me kept insisting I must make a deposit on my account for payment I tould her clearly that I don't have fund on my account I will make a cash deposit now this reflect bad on my account as it on minus and did not get help from them poor service I demand my paid up letter before end of business today.