CP
Candice P

1 reviews | Active since Jul 2019

31 Jul 2019, 11:41

USELESS AND PATHETIC AGENTS AND COMPANY

Pathetic Staff and Company- No culture, morals and values whatsoever!

I have been in debt due to my retrenchment. I recently started work again and MBD has been calling like craze. Obviously i made an arrangement with them to bring myself back upto date. Agents talk over you, very rude, in conversation with you as if you are their kid.

Agents are so quick to capture a PTP they fail to hear the customer out and listen attentively. I am still getting called on my familys phone - on my work phone and in the my new companies customer care department and BUT never on my cell yet they have the number.

I have called in over 4 times asking for certain numbers to be removed - re-listen to my calls and recapture my payment arrangement accordingly yet the same still happens.

I called again now for the above and an agent puts me on hold and then it cuts off.

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Replies (1)
MBD
MBD's reply31 Jul 2019, 14:39
Official
Dear Sir/Madam
 We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.  Kind regards COMPLAINTS OFFICER  MBD Credit Solutions (Pty) Ltd.