Urgent: Refund Still Outstanding – Lack of Response from MBD

After several months of attempting to secure my refund from Woolworths and their service provider MBD, I have been repeatedly sent from pillar to post during telephone conversations. Despite my persistence, there has been no meaningful progress. Email communication has been equally frustrating, with only two responses received more than a month ago, and no further acknowledgment since. This lack of responsiveness and accountability is unacceptable, and I urgently request clear confirmation of the refund status and a definitive timeline for resolution.