Urgent Complaint – Settlement Payment Not Reflected & Paid-Up Letter Outstanding

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the handling of my account settlement with MBD.

As per our agreement, I made the settlement payment of the agreed discounted amount on [insert payment date], which reflects in my FNB account as successfully processed. However, despite the payment reflecting on my side, the discounted settlement amount as per our arrangement has not been app**** to my account, and my paid-up letter has still not been issued.

I have been requesting the paid-up letter from MBD for the past two days without success. In particular, Ms. Melany Kathleen Freeks from your administration department has failed to assist in resolving this matter or provide any meaningful updates.

To make matters worse, FNB has been unable to assist, as their system still reflects my account as active with MBD. Due to this administrative failure between MBD and FNB, my credit profile has now been negatively impacted, and I have been flagged as a high-risk customer — this is not only unjust but is directly affecting my financial standing.

I request urgent action to:

Update my account to reflect the settlement payment and agreed discount.

Issue my paid-up letter without any further delay.

Correct any inaccurate records reported to the credit bureaus as a result of this delay.

Should this matter not be resolved within 3 working days, I will have no choice but to escalate my complaint to the National Credit Regulator and the Credit Ombud, and lodge a formal dispute with the credit bureaus.

Please treat this as urgent and provide written confirmation once the matter is resolved.