Urgent Assistance Required Regarding Account Discrepancy and Harassment by Consultants

Item: MBD
Rating: 1
Author: Sarah M

Dear MBD Team,

I hope this email finds you well. I am writing to express my frustration and seek urgent assistance regarding a long-standing issue with my account(s) with MBD.

According to your records, I have two accounts under my name. However, I have verified that only one account is active on my credit report. Despite my repeated attempts to resolve this matter, I have been unable to get a satisfactory resolution.

I have been in contact with Mr. Mboneni Mnguni regarding this issue. Unfortunately, my efforts to communicate with him have been largely unsuccessful as he is frequently unavailable, working from home, or on leave. As a result, I have not made any meaningful progress.

Moreover, I have been receiving incessant and disturbing calls from your consultants who are not only rude but also threaten me, accusing me of lying about my payments. This behavior is unacceptable and has caused me significant distress.

I request your immediate intervention to: 1. Clarify and rectify the discrepancy regarding the accounts. 2. Ensure that I am only held responsible for the active account reflected on my credit report. 3. Address the inappropriate and threatening behavior of your consultants.

I would appreciate it if you could assign a dedicated representative to handle this matter promptly and provide me with clear communication and resolution.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely, Sarah Mashifane ***

Helpful (0)

Replies (2)

MBD's replyOfficial

10 Jun 2024, 08:44

Dear Sarah Makopo

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.

Kind Regards
Complaints Officer
MBD

MBD's reply10 Jun 2024, 08:44

Official

Sarah M's updateReviewer Update

31 Jul 2024, 08:47

Dear MBD Attorneys,

I hope this email finds you well. I am writing to express my deep dissatisfaction with the unprofessional and disrespectful attitude I encountered from Lindiwe this morning, a member of your team. During our recent interaction, Lindiwe informed me that she would not entertain my concerns, which I find unacceptable and unprofessional.

I currently have two accounts with your firm (ACCORDING TO YOUR SYSTEM). Despite my efforts to address these issues, I have been unable to receive assistance. My previous review indicated that your team was unable to call me and resolve the problems I am facing since the 07th of June 2024.

To make matters worse, I continue to receive disturbing calls from your consultants. These calls have been threatening in nature, with some consultants laughing at me and making me feel humiliated. This behaviour is unacceptable.

I am requesting immediate action to resolve this matter. I would like a professional and respectful resolution to my account issues, and I expect an apology for the inappropriate conduct I have experienced.

Please arrange for a competent representative to contact me directly to resolve these issues at your earliest convenience. I hope we can address this matter promptly and professionally.

Thank you for your attention to this serious matter. I look forward to your swift response.

Sincerely,

Sarah Mashifane
@MBD ATTORNEYS

Sarah M's update31 Jul 2024, 08:47

Reviewer Update

Dear MBD Attorneys,

Please arrange for a competent representative to contact me directly to resolve these issues at your earliest convenience. I hope we can address this matter promptly and professionally.

Thank you for your attention to this serious matter. I look forward to your swift response.

Sincerely,

Sarah Mashifane
@MBD ATTORNEYS