1 reviews | Active since Apr 2018
Unsolicited call
I just received a call a call yesterday from a person claiming to be one of your representatives, the line was very bad and unclear so I did not get a name but it was a man.
He informed me I had an outstanding MTN account and I had been handed over? I informed him that I had not had a MTN account in about 6 years, he then said I cannot just not pay I have to finish paying off the account assuming I had just neglected to pay. I settled my account before I stopped paying MTN and I had not been contacted by them at all in the few years after settling(in my opinion) the account.
The man on the phone then asked me to confirm my identity number or date of birth, to which I declined because I am not just handing over personal information over the phone to a person who I don't even know if he is who he claims he is. This man then accused me of hiding information because I refused to give him info and then hung up on me.
I do not know if this person is actually from your organization, but if he is I hope that this is not how you would like to conduct business and present. yourself.
As I said I did not get his name but he phoned me at 08:38 yesterday.
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
Not sure where you copy and pasted that message from but amicably is most definitely not a word I would use to describe the resolution of this situation.
It took almost two months to come a resolution, never mind the fact that you have an agent that basically shouted at me and accused me of hiding information? Has this person even been disciplined?
Not sure where you copy and pasted that message from but amicably is most definitely not a word I would use to describe the resolution of this situation.
It took almost two months to come a resolution, never mind the fact that you have an agent that basically shouted at me and accused me of hiding information? Has this person even been disciplined?