DT
Denise T

1 reviews | Active since Aug 2012

22 Jan 2019, 13:10

UNRELENTING HARRASMENT BY MBD COLLECTIONS AGENTS

I am putting this out to MBD Credit Solutions Call Centre staff as a final warning. One call per month will be accepted by me and further calls will be ignored or phone put down in your ear and I will not pay for them. Reason I am issuing this is that the harassment by this company has gone beyond acceptable levels and will be facing legal action if continues. They are an absolute joke calling daily numerous times and expect one to comply answer same questions and being told same thing over and over. I have informed them I pay by 3rd of month and no debit orders as who the hell would trust them taking money if they cant do simple task of not calling over and over. Anyway its not law that one must have debit orders. Their client Woolworths will never see me again as I was put onto 20% paycut and went and made arrangements with them to pay a lessor fee and they agreed. Next thing I knew I was handed over to MBD and the harassment started. I have complained directly to MBD and had apologies but it continues till now I will take legal action and they will cover any costs involved.

To Woolworths you are a disgrace as a company saying if in trouble come speak to us and then you do this. To MBD please go to hell with your continuous calls. One call a month is acceptable any others with costs not acceptable.

Dont call me to discuss this as I am not interested just refrain from calling me at work over and over.

THIS IS MY PUBLIC ISSING OF WARNING TO MBD TO STOPPED THE HARRASSING CALLS OF FACE LEGAL ACTION just like you like to threaten clients well this client threatens back.

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Replies (3)
MBD
MBD's reply22 Jan 2019, 14:47
Official
 Dear  Denise , Jan 22 , 2019 We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.  Kind regards COMPLAINTS OFFICER  MBD CREDIT SOLUTIONS (pty) Ltd 
DT
Denise T's update22 Jan 2019, 15:59
Reviewer Update
Thanks for emailing me incorrect information. My initials are DA Turner nor RS. I wish Woolworths had requested my account back as they are easier to deal with than MBD. I have emailed my details to you so lets see what happens now as I am tired of dealing with MBD. What is so easy to understand just doesnt get through to the calling consultant and that is I will pay so much per month no later than 4th of next month due to receiving a salary on last day then must wait day or two to get into my bank account. Never miss paying so whats the issue. I know its cause I wont do debit order but show me in law where it says I must do this. I pay my accounts via EFT or in cash so why does MBD punish me. I also go state here that I point blankly refuse to pay for all the calls you make as thats on your head and not mine. I dont ask you to keep calling thats your stupid ways so I dont see why I must pay for every call. Send me a statement from day woolworths gave account to you up till today I want to see exactly what is being charged and if necessary take to an attorney for legal advise. Send to email address I sent the email from DIsgruntle client DA Turner
DT
Denise T's update25 Jan 2019, 09:23
Reviewer Update
I am still waiting for an answer how much longer is this going to take as you provided incorrect information.