Unprofessional Unhelpful MBD Consultant

<div>Vodacom account handed over to MBD wrongly as the phone was given back to Vodacom within 7 days after delivery, consultant could not explain why the account is handed over as they want to do security checks first, you have my details and send a SMS why do you want to do a security check first. Consultant hang up the phone while I was busy speaking.</div>