GS
Glynis S

1 reviews | Active since Jan 2015

29 Oct 2018, 11:09

Unprofessional service from MBD

I have been trying to get my MTN account reactivated for about 6 weeks now. MBD gave me an amount to pay (that they received from MTN) which would get it reactivated. I paid the amount they gave me and then after about another week of trying to get a response from them they gave me another amount to pay (before they could reactivate).. once that was paid it took countless calls and emails for over 2 weeks only to be told that there was yet another amount to be paid. I paid again... and now for the past week I have sent about 3 emails a day to get a respose from MBD and MTN and no replies to my emails and the line is still not activated. This has to be the worst service in the history of service!!!!!!!!!

0
Replies (3)
MBD
MBD's reply30 Oct 2018, 08:54
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

GS
Glynis S's update31 Oct 2018, 09:23
Reviewer Update
Still nothing has been done. I dont know who the "complaints officer" is.. but clearly you are not interested in helping either. No one has contacted me and this account has still not be reativated!!! I asked for a statement of this account a week ago from 2 different agents.. still waiting. Its so easy to send an email and just say pay and threaten with legal action!!! Theres no proof of how much I owe and no statement to confirm what I've paid... And you wonder why you battle to get people to pay!! Useless!!!!!!!! Dont bother replying to this message unless you are willing to leave a contact number or email address!! Your promises to attend to this matter mean nothing!
MBD
MBD's reply06 Nov 2018, 11:47
Official
Dear Sir/Madam

With reference to your query logged on the 29 October 2018.
 In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.  
Kind regards COMPLAINTS OFFICER MUNNIK BASSON DAGAMA INC