LT
Louis T
1 reviews | Active since Mar 2023
09 Mar 2023, 07:04
Unprofessional Service
My father passed away in June 2022. Soon after i submitted his death certificate to MTN and received a reference number from the MTN Branch in Preller Plein Bloemfontein. 9 months later, MBD as debt collector made contact with me requested me to send the necessary death certificate. During 3 engagement, they gave me 3 different email addresses to which to send the documentation, but still they keep on phoning. Their approach to our family's circumstances and loss is insensitive, disorganised and unprofessional.
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Replies (2)
MBD's replyOfficial
09 Mar 2023, 09:46Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply09 Mar 2023, 09:46
Official
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
LT
Louis T's updateReviewer Update
13 Mar 2023, 12:33Hi MBD
Thank you for reaching out on the same day I shared the above experience. I submitted the info you requested, but unfortunately my bad experience and poor performance of your services continue.
I have not received a response (written or otherwise) to the submission i sent which you requested; and yet again, I am left hanging.
Thank you for reaching out on the same day I shared the above experience. I submitted the info you requested, but unfortunately my bad experience and poor performance of your services continue.
I have not received a response (written or otherwise) to the submission i sent which you requested; and yet again, I am left hanging.
LT
Louis T's update13 Mar 2023, 12:33
Reviewer Update
Hi MBD
Thank you for reaching out on the same day I shared the above experience. I submitted the info you requested, but unfortunately my bad experience and poor performance of your services continue.
I have not received a response (written or otherwise) to the submission i sent which you requested; and yet again, I am left hanging.
Thank you for reaching out on the same day I shared the above experience. I submitted the info you requested, but unfortunately my bad experience and poor performance of your services continue.
I have not received a response (written or otherwise) to the submission i sent which you requested; and yet again, I am left hanging.