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Maphuti L

1 reviews | Active since Mar 2013

05 Dec 2017, 10:08

Unprofessional service and incopetent staff

This company keeps sending me text messages claiming I owe Telkom which I don't. I called to inform them that I don't owe Telkom, even went to ask Telkom to send them an email to confirm that I don't owe them. Regardless of the many calls I make everyday asking them to stop harassing me with their stupid messages and calls, 4 months later I still get their messages every morning without fail.

I called them using the number listed in their SMS ( ********** ) but my call was answered by an equally *********** woman named Gloria. She put me on hold for more than 15 minutes, came back asked for the reference number and then told me, she cant help me as it is a system error. Said that their system keeps harassing people and that her bosses knows about it but does nothing as it is in fact their way of making money.

This company is harassing people, unprofessional consultants like Gloria who themselves bad name their companies yet speaks to you with an attitude. I have no words except that its really useless.

0
Replies (2)
MBD
MBD's reply05 Dec 2017, 13:15
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

ML
Maphuti L's update06 Dec 2017, 10:34
Reviewer Update
This company came back to me BUT with a totally different issue. Their employee named Kelebogile Mosikare send me an email claiming to have attached an invoice while there wasn't any attached. After alerting her of the omission, she them sent me another email and attached an invoice of my Telokm account. As to how this invoice relates to my complaint, I don't know? I did not ask for my Telkom invoice, that I have and have already paid that invoice. All I asked was that they STOP sending me text messages and STOP calling me about an old outstanding balance I had but also paid at Telkom. The MBD personnel cannot even resolve the matter, cant even read my email to understand what my complaint is about. I give up on this useless, and I mean USELSS company! What was the point of the company responding on Hello Peter if they are not going to help me? They are responding just so they can be seen as responsive to other people but are in fact just useless!