Unprofessional service

I am really upset and disgusted with the horrible service I have received when I called mbd to make arrangements for my outstanding amount owed I was even ignored on the amount I have arranged to pay and ensured I will receive a monthly statement to confirm the amount I paid every month which I did not I am really upset and the fact that I owed truworths 1900 and now owe mbd amount of 2800 after being listed with them just for 2 months its amazing add to outstanding credit to make peoples life difficult I have now paid 1600 thus far and have not had one word or update on my credit score which they happily messed up. I hope someone at that place has a brain to think professional and not emotionally cause I want help and a response this is my credit score and life you are messing up