Unprofessional, non responsive and no communication

Good day
My account with DALY has not been settled. Daly called me on the 4th October 2022 with a settlement discount that should be paid over 3 months. I agreed with the settlement and agreed that the first premium should go off from the 30 October 2022. The first premium did go off and I have the proof of payment and also the settlement agreement. The second premium was supposed to go off on the 30 November 2022. Daly however did not debit my account. I called them to query why they did not debit and was told that MBD took over the account. I have been calling the whole morning and afternoon for assistance. I managed to talk to Tshepo who is one of your managers. He requested the proof of payment made to DALY and the settlement letter. I emailed everything to him. He said as soon as he gets the email he will get back to me. I sent the email at 12h30 today and still no response. He said my account should be debited today and stil no debit order went through. It's very frustrating that MBD took over the account and did not have the courtesy to notify me and when I query this there is no communication or clarification. I want to settle this account by next month as agreed upon.