Unprofessional consultants

My virgin active account was handled over to MBD inc

I made an arrangement for a debit order to go off on the 20th of every month.

This morning I called asking to settle both amounts (my account and my Fiances account because they were both handed over) and that they need to cancel the debit orders.

The lady said she had cancelled the debit order and that I should call back to cancel the other debit order because they can not work on two accounts at the same time, which is very odd because you won't go through to the same call centre agent and you now need to redo the process with a new agent.

I then called and apparently no one made any arrangement.

I have called 5 times today, spoke to 3 different people.

This is ridiculous and the consultants are clueless half the time.