1 reviews | Active since Sept 2015
Unprofessional Conduct
Yesterday when I was driving to the office I received a call from MBD Attorneys regarding my outstanding Truworths account. To say the least, all these Agents are trained to be extremely rude when they speak to you. It makes it hard to speak to the cause of the way they speak to you, that is if they didn't drop the call on your ear. But my concern here is that the lady called, confirmed my details as usual then started asking why am I not paying the account since September last year. Her exact words ''aren't you working to pay your account''? I think anyone would get upset but I asked her is she called to make arrangements or to ridicule me. I reminded her I owe Truworths not her so there's no need to get personal with me. Little did I know. She called the office and left a voice message on the Company's CEO PA's mailbox. How did she even get that number? Even ourselves are not allowed to give that number out! When I got to the office I found an email in my inbox to come to the boardroom and they played the voice message. I was told I must have given the number to MBD Attorneys otherwise how did they get it? Really? Is this what this company does? Call everyone even wrong people to report you owe someone money? Why are you people trying to get me out of employment? Yes, my account is in arrears but at what length would you go and collect the money? I must congratulate this company, their collection s****s can easily give someone a heart attack.
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
