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Liza N

1 reviews | Active since Oct 2022

28 Oct 2022, 11:30

Unprofessional Bad -Services

I had a credit card with standard bank and was handed over. Arther Monchu has been in communication with me and provided a settlement offer which I accepted and paid in full however since the payment I struggle to obtain my settlement letter as promised. I further used their whatsapp and email address and numerous landline contacts without success. I'm currently in need of the settlement letter for an urgent application.

Thank you

0
Replies (4)
MBD
MBD's reply28 Oct 2022, 13:35
Official
Dear Ms Nkosi

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD
LN
Liza N's update28 Oct 2022, 17:23
Reviewer Update
I am forever grateful and impressed by a high level of customer service provided by hello-peter. The platform is professional, effective and should be recognized for awards as the best mediator between ordinary clients and service providers.

I lodged an complained this morning regarding MBD after struggling to get hold of them for a settlement letter and within few hours MBD complain officer rep**** and further provided me with my settlement letter. This will change my life forever. Thank you once again, Team Hello-peter & MBD complaints officer for your prompt response.

Regards
Mrs Nkosi
LN
Liza N's update03 Nov 2022, 11:34
Reviewer Update
Thank you once again for your assistance. I have received my settlement letter and I'm grateful for your help.

Many thanks
Mrs Nkosi
MBD
MBD's reply03 Nov 2022, 11:37
Official
Good day Ms Nkosi

Thank you for your response.

Kind regards
COMPLAINTS OFFICER
MBD