EV
Elize V
1 reviews | Active since Apr 2017
13 Jun 2023, 08:31
UNPROFESSIONAL AND RUDE BUSINESS
This is the most unprofessional company I have ever had to deal with. Even though I make payments every month they still harrass me every single day. They phone me 6h50 every morning to tell me I have not made payment even though I have not skipped a payment to them. They keep telling me I don't have an arrangement in place with with but I keep making arrangments and they NEVER capture it on their end. They also don't allocate the payments made so it looks like you don't make payments eventhough you did. USELESS and RUDE. My call this morning the woman told me they are going to take legal action against me even though I make payments I mean what the hell?
Helpful (0)
Replies (2)0
Replies (2)
MBD's replyOfficial
13 Jun 2023, 09:21Dear Ms Venter
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply13 Jun 2023, 09:21
Official
Dear Ms Venter
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
EV
Elize V's updateReviewer Update
13 Jun 2023, 11:21This is the 3rd time I'm logging a complaint against your company on HelloPeter, I have a letter from your the complaints department too ... the issues with MBD is never properly addressed and rectified. The last complaint I put in agains MBD the call centre agent cussed at me and put the phone down in my ear, after I told her repeatedly that I made payment and can send her the proof. Nothing ever gets properly completed, investigated and concluded at MBD
EV
Elize V's update13 Jun 2023, 11:21
Reviewer Update
This is the 3rd time I'm logging a complaint against your company on HelloPeter, I have a letter from your the complaints department too ... the issues with MBD is never properly addressed and rectified. The last complaint I put in agains MBD the call centre agent cussed at me and put the phone down in my ear, after I told her repeatedly that I made payment and can send her the proof. Nothing ever gets properly completed, investigated and concluded at MBD