UNPROFESSIONAL

I am grieved with MUNNIK BASSON DAGAMA INC (MBD) regarding a Capitec account that was handed over to them. Last year I was given two settlements letters for African and Capitec Bank. On the 02 November 2022 I made payment to MBD for both accounts via EFT from ABSA to MBD bank account using two reference numbers that were given to me for each account. My bank account used the same reference number and the money went to one account (which is African Bank). MBD manage to pick it up and i was informed i must send the proof of payment so that they can rectify it , which i did. The person who was dealing with this matter since last year 02 November 2022 is Ouema Magome and she escalated to Ellen Mokoena, Odireleng Serumula was CC on emails, Phumla Sithole for futher assistance and the last one is Kgotso who is the current supervisor for Capitec Account ( i have spoken to Kgosto but he never responded to email or call me to update me regarding this matter).

None of the above mentioned members/employees of MBD assisted me expect for Ouma Mokoena, till today the matter has not yet been resolved instead i'm getting phone call, messages, emails from MBD that i must pay the outstaying balance of Capitec. Everyday i receive calls from MBD and i have to explain what happend and their response is I quote "i will escalate the matter further" till today the matter is being escalated by MDB employees/members.

I need clarity from MBD regarding the money I paid and my name to be cleared and money to be refunded.