Unprofessional

My husband Ismail Isy Saloojee kept on getting phone calls and I kept on getting emails from their debt collectors MBD saying that he owed Virgin Active SA R953,64. On the the 6th of May- he had enough of being harrased by this company and decided to call Virgin Active directly - He spoke to a lady by the name of Thabisa and she informed him that he owed no more than R218.57. She sent an email confirming this and also attached the banking details that needed to be used. She asked that we send the proof of payment immediately so that they can change it on their end and instruct mbd to close the file. An email was sent as soon as it was done (6 May). However we received no response and no instruction was given to MBD to close the file. Then, my husband gets a phonecall from mbd yesterday saying that he owes Virgin Active R1000 and something.. when he started asking questions- the lady laughed and cut the call. Now I have a few concerns with this entire scenario.

1. POPIA ACT - all legal documentation filled out with Virgin Active contained my husbands details for contact of anything account related. But I kept on getting emails from MBD) , which by the way, also contained personal details of my husbands, like his ID number. Firstly, how could virgin active share my (his wife’s) details - without being given the permission to do so. Secondly, they shared my husbands details with me on email which no consent was given for ( right to protection of details no matter who it may be). How safe is clients personal information with you, if you could make a silly mistake like this. 2.Virgin Active made a promise to instruct MBD to close the file but they did not uphold their promise. 3. Virgin Active is meant to be known as a reputable company, and you use MBD for debt collection. When they have no idea how much is actually owed to the client and the amounts asked for never adds up. 4. When cancelling years ago- why did you not inform us of the amount owed, as my husband had no argument and the amount of 218.57 was paid immediately. 5. MBD, your unprofessional call centre agents are a bit concerning.