Unprofessional

I called on Monday requesting that you debit my account to settle the account that was handed over by home choice, spoke to Gcino I gave her the account number and she confirmed that they will debit on Tuesday, the next day which was Tuesday nothing was collected. Again I called and spoke to Thembelihle who again confirmed my account details, and promised the will debit Wednesday. Finally they debited midnight, today called and requested a paid up letter I spoke to Leticia who then said she will escalate the matter to her team leader and she will call me. Team leader calls me and advises that I will get the paid up letter next week Wednesday next week. What ******* is that after begging you guys to debit since Monday and now I have to wait till next week whilst debit order takes 3days to clear. Can I have that paid up letter before close of business tomorrow.