TC
Tristan C

1 reviews | Active since Jul 2011

14 Oct 2016, 08:27

Unprofessional

<p>I have an account with MTN. I have multiple accounts with MTN. The one account I was debited too little then received a letter that I owed them money. For months I have gone back and forth trying to get them to resolve this. They have ignored me and nobody takes responsbility or trie to assist.</p> <p> </p> <p><br />MBD now calls me wanting me to pay them and doesn't care either. My account was around R9,000 for the full term but with their "fees" it is now over R11,000. Clearly they must be good because they are very expensive.</p> <p> </p> <p><br />Their agent also told me to "do yourself a favour and just pay" because it is going to be get more expensive. Love the attitude and professionalism.</p> <p> </p> <p><br />I don't appreciate being harrassed and bul****. Custoemrs are treated like garbage and we are expected to accept it. I do not.</p> <p> </p> <p><br />Please contact me urgently to address this matter.</p> <p> </p> <p><br />I will be discussing with out legal council and the Ombudsman.</p> <p> </p> <p><br />Regards.</p>

0
Replies (1)
MBD
MBD's reply14 Oct 2016, 09:23
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC